On some computers with Windows Vista, opening of websites or accessing network resources can be greatly slowed down when AVG WebShield is active. This behavior is in fact caused by a problem in one of the Windows network drivers, and can be fixed by installing the Windows update KB929547:

• 32bit platform
  Windows update KB929547
• 64bit platform
  Windows update KB929547

To install AVG 8.0 over the installed AVG 7.x or AVG Free please proceed as follows:

1. Download the latest AVG 8.0 installation file here (choose your edition):

http://www.avg.com/download?prd=aav
(AVG Anti-Virus 8.0)
http://www.avg.com/download?prd=ais
(AVG Internet Security 8.0)
http://www.avg.com/download?prd=avf
(AVG Anti-Virus plus Firewall 8.0)

• Click on "Download AVG now" button
• When you are prompted, please do not open this file directly from the Internet, but click the "Save" button and choose a location, where the installation file should be stored (we recommend saving the file to the Desktop)

2. Reboot your computer

3. Close all running applications, locate the downloaded AVG installation file (it has a four color square icon and its name starts with AVG_...) and launch it

• Follow the installation wizard to install the new AVG 8.0 (previous version of AVG  will be automatically removed during the installation process)
• Enter your license number when you are asked (we recommend that you use Copy&Paste method to enter this license number into the installation form, as described in FAQ #988

4. Update the AVG program.

Note:
It is not possible to automatically transfer your settings from AVG 7.5 to AVG 8.0, due to major changes in the program function. In case you are using AVG Firewall, only basic rules will be copied to the new AVG 8.0 Firewall configuration.

IMPORTANT:
In case you are installing AVG from the very first AVG 8.0 Backup CD (released in March 2008) it is necessary to uninstall the previous AVG 7.x or AVG Free version manually as described below:

1. Uninstall previous AVG version

• Start -> (Settings) -> Control Panel -> Add/remove programs
• Find AVG in the list of installed applications and click on the "Uninstall" button
• Finish the uninstallation process

2. Reboot your computer

3. Close all running applications and launch the installation from the AVG 8.0 Backup CD

• Follow the installation wizard to install the new AVG 8.0
• Enter your license number when you are asked (we recommend that you use Copy&Paste method to enter this license number into the installation form, as described in FAQ #988

4. Update the AVG program.


If there is some issue while installing AVG 8.0 we highly recommend that you use the latest version of AVG installation file as mentioned above. If the issue still persists, please contact our technical support.

To upgrade your 7.5 commercial edition to the corresponding AVG 8.0 edition for free, please click here and follow these steps:

1.    Enter your 7.5 LN into the web form and click on the button „Upgrade to AVG 8.0“
2.    The web will display your new 8.0 License Number and the appropriate AVG 8.0 installation package download link.
3.    You can also enter your email address to have the new 8.0 LN delivered by email.
4.    Run an AVG 8.0 installation and enter the new 8.0 LN in the application.
      (to avoid some mistakes, we recommend that you use the copy and paste method

The following AVG 7.5 to AVG 8.0 FREE UPGRADES are available for all customers of AVG 7.5 commercial editions:

Current AVG 7.5 Product                                                                                   Corresponding AVG 8.0 Product

AVG 7.5 Anti-Virus, AVG 7.5 Anti-Spyware, AVG 7.5 Anti-Malware ................  AVG 8.0 Anti-Virus                                                          
                                                                                  

AVG 7.5 Anti-Virus plus Firewall   ........................................................................ AVG 8.0 Anti-Virus plus Firewall

AVG 7.5 Internet Security ...................................................................................... AVG 8.0 Internet Security

AVG 7.5 Internet Security Home Edition ................................................................  AVG 8.0 Internet Security 3-pack

AVG 7.5 Anti-Virus Network Edition, AVG 7.5 Anti-Malware Network Edition ..... AVG 8.0 Anti-Virus Network Edition 

                                                                                                 
AVG 7.5 Internet Security Network ....................................................................... AVG 8.0 Internet Security Network

AVG 7.5 Anti-Malware SBS Edition ......................................................................  AVG 8.0 Anti-Virus SBS Edition

AVG 7.5 Internet Security SBS Edition  ................................................................   AVG 8.0 Internet Security SBS Edition

AVG 7.5 Email Server Edition ................................................................................  AVG 8.0 Email Server Edition

AVG 7.5 File Server Edition ...................................................................................  AVG 8.0 File Server Edition

The License Number would have been sent to your registered email address within two hours after your payment had been processed.
If you did not obtain the confirmation email with your AVG License Number yet, kindly check your spam filter settings in order to be able to receive e-mails from

AVG Technologies (www.avg.com, ...@avg.com)
If you are not able to find the email with the registration information, please contact our AVG Customer Services and we will resend your License Number.

The AVG software protects your computer on multiple levels. In case you need to disable AVG, please consider which part of the protection you need to switch off. The AVG parts and their purpose are:

• AVG Resident Shield
  The Resident Shield is the main component protecting you from viruses. It scans accessed files and if a virus is found, the access to the file is blocked. This applies to executing infected programs, as well as to opening of infected documents or any other files.
  Disabling of the Resident Shield is sometimes recommended before installation of a new software or drivers, since it can prevent conflicts that would otherwise occur during their installation. This however applies only to limited number of specific programs and drivers, and there is no general reason why AVG Resident Shield should interfere with an installation of any application.
  To disable the Resident Shield, please:
  • open AVG User Interface
  • double-click on the Resident Shield
  • un-tick the option "Resident Shield active"
  • save the changes
  Please do not forget to activate the Resident Shield again once you performed the tasks requiring its deactivation.
  
• AVG Firewall
  The Firewall component is designed to control and filter network traffic based on a set of rules. You might need to disable the Firewall while troubleshooting connection problems, or to install some network-related application. Please bear in mind that installation of some applications with function similar to that of AVG Firewall may result in conflict and malfunction of one or both programs/components.
  To disable the AVG Firewall, please:
  
  • open AVG User Interface
  • double-click on the Firewall
  • select "Firewall disabled"
  • save the changes
  Please remember to enable the Firewall again once the reason for its disabling is over.
  
• AVG E-mail Scanner
  The AVG E-mail Scanner may affect your sending/receiving of e-mails, since it is designed to scan the messages and needs to access them in some way. The way of accessing the messages depends on your e-mail client, but only the Personal E-mail Scanner plugin can interfere with the communication between your computer and the e-mail server.
  To disable the Personal E-mail Scanner (if it is installed), please:
  
  • open AVG User Interface
  • in menu "Tools" select "Advanced settings"
  • go to E-mail Scanner - Servers - POP3, and click on the POP3 server (usually AutoPOP3:10110)
  • un-tick the option "Activate this server and use it for receiving e-mails"
  • repeat the same for SMTP server
  Please enable the servers that were enabled originally again when possible.
• AVG Web Shield
  The AVG Web Shield component checks HTTP and PROXY communication, and scans files that are downloaded to the computer through the related ports/sockets. Additionally, it is able to scan files downloaded using ICQ and MSN instant messengers.
  To disable the Web Shield, please:
  
  • open AVG User Interface
  • double-click on Web Shield
  • un-tick option "Web protection"
  • switch to tab "Instant messaging" and un-tick "Instant Messaging protection"
  The component should be enabled the same way when possible.

If you require any assistance on this or any other subject, please feel free to contact our Technical Support.

To solve this issue, please try to remove the content of Temporary Internet Files (open Internet Explorer ->Tools menu -> Internet Options -> Temporary Internet Files section -> Delete Files button -> Delete All Offline Content).
Then, please reboot your computer and try to download the latest installation file of the appropriate edition that you have ordered:

AVG Anti-Virus 

AVG Internet Security 

AVG Anti-Malware 

AVG Anti-Virus plus Firewall 

AVG Anti-Spyware

In case you are using some security application for content filtering (CyberSitter, Content Watch ...) please make sure the AVG website* is set as a trusted one (so files coming from it are not filtered / modified) or try to temporally turn the content filtering application off.

*

[www.avg.com]
[akamai.grisoft.cz]
[update.grisoft.cz]
[download.grisoft.com]

If the problem still persists, it is probably caused by instable Internet connection. We would like to recommend you to use some download manager application to download AVG installation file like GetRight (www.getright.com) or Internet Download Manager (www.internetdownloadmanager.com).

In case of any other questions, please feel free to contact our technical support.

First, check your computer with the vcleaner.exe utility. This utility is able to clean/remove most known types of viruses, backdoors and Trojan horses. It isn’t necessary to install this utility, just save it on your PC and run it.

You should check your computer this way:

• download the vcleaner.exe utility
• reboot your computer in the Safe mode
• use double-click on the downloaded file to launch it
• please wait until the test finishes and restart your computer

After checking your computer with vcleaner.exe, you can begin installing AVG. We strongly recommend installing AVG using the latest installation file, which can be found on our web site Downloads-Programs.

When the installation is complete, please update your AVG, to be sure that the latest virus definitions are in place.

AVG 8.0 - Legacy OS support

Please be informed that older versions of Windows operating systems (Windows 95, Windows 98, Windows NT, Windows Me) are no longer supported. It is possible to install AVG 8.0 on the following OS's (and Service Packs):

• Windows® 2000 Professional SP4 + SRP1 (Service Pack download)
  
• Windows® 2000 Server SP4 + SRP1 (Service Pack download)
  
• Windows® XP Home SP2 (Service Pack download)
• Windows® XP Professional SP2 (Service Pack download)
• Windows® XP Professional x64 Edition
  
• Windows® 2003 Server SP1 or higher (Service Pack download)
  
• Windows® Vista Home Basic
• Windows® Vista Home Premium
• Windows® Vista Ultimate
• Windows® Vista Business
• Windows® Vista Enterprise

For more details, please check the web page of the appropriate AVG product in the System requirements tab (for example AVG Internet Security).

Why don't we support older operating systems with AVG 8.0?

Unfortunately the new scanning engine and on-access scanner, as well as the whole AVG technology cannot work on the old systems. These systems do not provide features and functionality that are necessary for proper detection and especially removal of malware. The systems are insecure and have already not been maintained by the OS vendor for several years. Therefore we cannot guarantee sufficient protection.

Solution

We suggest that you upgrade your OS and/or install the latest Service Pack to be able to use all the AVG features. We also recommended that you use WindowsUpdate to keep your operating system up-to-date.

• Please download the latest installation file of the appropriate edition that you have ordered: 

AVG Anti-Virus 8.0

AVG Internet Security 8.0
AVG Anti-Virus plus Firewall

• When you are prompted, please do not open this file directly from the Internet, but click "Save" button and choose location where installation file should be stored. We recommend saving the file to the Desktop.
• Reboot your computer.
• Locate the downloaded AVG installation file (it has a four color square icon and its name starts with AVG...) and launch the installation by double-clicking on it.
• Follow the installation wizard.
• Enter your license number when you are asked (we recommend that you use copy&paste method to enter this license number into the installation form).
• If AVG asks you for a computer restart, please do so. 

If there is any problem installing AVG, our technical support need to get the AVG installation log file to find out why AVG cannot be correctly installed on your computer.

To send us this file, please do the following:
Click Start -> Run, type %tmp% and press OK button. Please find a file called "avg8inst.log" in the Explorer's window that will appear on the screen and send it to our technical support

1. Uninstall AVG from the old computer

• click on the Start > (Settings) > Control Panel
• use double click on the icon of "Add or remove programs"
• wait please until all installed programs are displayed
• find AVG application and select it by one click
• click on the "Remove" / "Uninstall" button to start uninstallation

2. On your new computer please download the latest installation file from our website:

AVG Anti-Virus

AVG Internet Security
AVG Anti-Malware
AVG Anti-Virus plus Firewall
AVG Anti-Spyware

When you are prompted, please do not open this file directly from the Internet, but click "Save" button and choose location where installation file should be stored. We recommend saving the file to the Desktop.

3. Reboot your computer.

4. Locate the downloaded AVG installation file (it has a four color square icon and its name starts with AVG75...) and launch the installation by double-clicking on it.

5. Follow the installation wizard.

6. Enter your license number when you are asked (we recommend that you use copy&paste method to enter this license number into the installation form).

7. Follow and finish the wizard.

8. If AVG asks you for a computer restart, please do so.

The license number is sent to the e-mail address used in the registration form immediately after the registration process. If you didn't receive any e-mail, there are several possible reasons:

• the e-mail has not been sent, the registration process has not completed correctly
  Please try to register once again on this page
  
• you are using some spam filter
  The e-mail has been probably filtered by an anti-spam control on your computer or on the mail server. Please contact your system administrator to solve this.
  
• e-mail address has not been entered correctly
  Your e-mail address has not been entered correctly into the registration form so it is not possible to deliver the e-mail. In this case please contact our sales department using this sales support form. Thank you.

It is possible that the AVG license number was not entered correctly. Please compare the license key you have entered with the one you have received from us. However, we recommend you to use the Copy & Paste method to insert your license number correctly, as this will avoid mistakes.

Follow the simple steps below to activate your AVG 8.0 by entering your newly purchased license number:

On a single workstation:

• Run AVG by clicking on the AVG icon on your desktop or in your system tray bar.
• From the "Help" drop-down menu select "Reactivate".
• Enter your newly purchased License Number in the "License Number" field and click on "Activate".

To enter the license number correctly we recommend you to use the Copy & Paste method.

Using AVGADMIN:
Please refer to our Technical FAQ section.

Please note: The activation of AVG 7.5 is different:

Kindly follow these steps for activating your AVG 7.5 license:

• Run AVG by clicking on the AVG icon on your desktop or in your system tray bar.
• From the "Information panel" drop-down menu select "ActivateAVG".
• Enter your newly purchased License Number in the "License Number" field and click on "Activate".

To enter the license number correctly we recommend you to use the Copy & Paste method.

To activate AVG 7.5 Anti-Spyware follow these steps:

• Launch AVG Anti-Spyware from Programs.
• In the "Status" window of AVG Anti-Spyware you find the link "Enter License Number".
• When you click on this link it opens a new dialog where you can enter your License Number for AVG Anti-Spyware.

(We suggest that you "copy & paste" the License Number from this email when prompted to enter your unique number)

After having done so please click the "OK" button to close the dialog and to activate the product.

Please note that it is not necessary to uninstall your current AVG product.

To update your AVG product, simply:

• Download the latest AVG 8.0 installation file here (choose your edition and click on the link "Paid version"):
• Run the downloaded file and choose the Add/remove components option.
• Then replace your current AVG License Number with your newly purchased License Number.

 
We suggest copying your new license from this e-mail and pasting it into the appropriate field during the installation.

Note: The new product will have the same duration as your original license.

There are several ways to update AVG anti-virus:

• run the AVG Test Center (use the AVG icon on your desktop or Start->Programs->AVG 7.5->AVG for Windows)
• click on the Check for updates button and choose the source (Internet or folder)
• open menu Service,select option Check for updates and choose the source (Internet or folder)
• press F9 key and choose the source (Internet or folder)
• run the AVG Control Center (double-click on its icon in the systray or use Start->Programs->AVG 7.5->AVG Control Center)
• right-click on the Anti-Virus or Update Manager component, select the option Update and choose the source (Internet or folder)

If you have any problems updating AVG, please visit our FAQ section "Update problems on workstations".

If you are unsuccessful while solving the issue, please feel free to contact our technical support.

If the message appears even though you rebooted, please perform following procedure:

• Open AVG Control Center and double-click the Update Manager component. There should be the following settings:

  Update immediately
  (If computer restart is required)
    - Require confirmation from the user

  If your settings are any different, please modify them to these values. 

• Then in AVG Control Center highlight the Update Manager component (click on it once). Push the Settings button and switch to the Advanced tab.
• Push Delete update temporary files button and confirm with OK.
• Please check if there is WAIT4SD file present in the AVG program folder (C:\Program Files\Grisoft\AVG7 by default). If there is a file with such name, delete it.
• Reboot your computer.
• Now please try to update again. 

If the problem still persists, please send us e-mail directly from AVG: AVG -> Information -> Technical Support by E-Mail. This email will contain information about your system and about AVG installed on your computer.

WindowsME: When you try to update AVG you are asked for a restart every time.
If you are using the Microsoft WindowsME operating system and this error message "Windows could not upgrade the file %1 from %2 %1: %2" appears after the computer restart on the black background and you have to press some key to continue booting the operating system and you can see this AVG error message "There was detected unfinished update...you have to restart..." after you log into the computer and you can see "Update unsuccessful" error message in the AVG Control Center->Update Manager, the problem is caused by the error in the WindowsME operating system. This error is described here (in English language only): http://support.microsoft.com/kb/283069/en-us

To fix this issue we would like to ask you that you follow all the steps mentioned below.

1. Check your Internet connection settings

• click on Start> (Settings) > Control Panel
• if there is the "Classic View" item displayed on the left side of the window, please click on it
• use double-click on the "Network connections" icon
• use right-click on your Internet connection
• choose the "Properties" option in the menu
• find the "Internet Protocol (TCP/IP)" item on the "General" tab, mark it and click on the "Properties" button
• please check (and modify if necessary) the settings of IP address and DNS servers according to your Internet Provider settings or choose the "Obtain DNS server address automatically" option
• confirm the settings by clicking on the "OK" button
• close the window

2. Please flush the DNS Resolver Cache

• click on the Start > Run...
• type "cmd" (without quotation marks) and click on the "OK" button
• then please type "ipconfig /flushdns" (without quotation marks) and press the <Enter> key
• there should be the "Successfully flushed the DNS Resolver Cache" message displayed
• close the window now please

3. Try to update AVG now

• open AVG Control Center
• click on the "Check for update" button
• update your AVG

In case that this issue still persists, we would like to ask you to send an email directly from the AVG program to AVG Technologies' Technical Support this way:

• Run AVG program -> "Information" menu
• Choose the "Technical Support by E-mail Ctrl+B" option.
• In the window which occurs please do not enter any service code and continue by clicking "Next" button.
• Fill in your e-mail address and problem description (please mention also that the FAQ 751 did not solve this issue). Click on the "Next" button. Then the required information and files from your system will be gathered.
• Click on the "Send" button.

Thank you for your cooperation.

If you are using a proxy server in your network, you have to define it in AVG Update Manager:

• run AVG Control Center (by double-clicking the AVG icon in systray)
• right-click the Update Manager component and choose the Settings option
• press the Proxy tab
• enter correct proxy server (DNS name or IP address) and port number (you can get this information from your network administrator). If the proxy server requires the authentication, enter correctly also username and password

You can check if you are using proxy this way:

• click on the Start -> Settings -> Control Panel
• please find and open "Internet Options"
• then please switch to the "Connections" tab
• click on the "LAN Settings..." button
• the information about the proxy is displayed in this window

In case you have changed Dial-Up connection to Broadband, it is required to change also the AVG configuration to be able to update.

You can set this the following way:
- open AVG Control Center
- right-click the Update Manager component > Settings
- on the tab "Dial-Up" untick the very first option "Use Dial-Up connections"
- confirm settings with OK 

You should be able to perform an update using your new Internet connection now.

Also, please note that it is needed to change the configuration of the Personal e-mail scanner as well (if you use it to scan e-mails) in this case as well.

Please do the following:

- open AVG Control Center

- double-click the E-mail Scanner component

- Select the "Personal e-mail scanner" in the Installed Plugins section (it is also a simple check - it is not used on your computer if it is not listed here)

- click on the Properties button 

- click on the Edit button next to the Network Connection information and change it to your currect connection
- confirm settings with OK 

Warning: In case the new (broadband) connection is done using DSL modem, which is connected via USB interface directly to your computer, it is needed to keep the original dial-up settings, with connection profile obtained from the connection settings in your operating system.

In case of any issue or  question please feel free to contact our technical support.

Most of today's viruses (Trojan horses, I-Worms, Worms, etc) create their own files which contain nothing but a body of the virus. In such cases the only way to remove the infection is to delete the infected file. When you moved the file to the AVG Virus Vault it was deleted from its original location, coded, and then saved in a non-executable file in a hidden folder. Your PC is no longer infected then.
If you are not missing any data file and your applications are running, then you can delete these vaulted files from the AVG Virus Vault program.

You can do it selectively from AVG Virus Vault program -> select files -> delete. Or you can delete all AVG Virus Vault contents in one go: - Open the AVG Control Center program -> right click on "AVG Virus Vault" tab -> choose "Empty vault".

Note that files removed from your e-mails are also moved to the AVG Virus Vault. If you do not have a content filter set, then these files are infected and can be removed, as shown above. If you have set a content filter, then you should decide what to do with the vaulted files.
If you want, you can set automatic actions in the AVG Virus Vault. Please open the AVG Virus Vault program -> "Service" menu -> "Program setting". Here you can set any required automatic actions.

VCLEANER.EXE can be used for removing some specific viruses and their variants. Full list of infections the VCleaner can heal is available in the download section.

Use:

Download the vcleaner.exe and run it on the infected computer.
Note: Some viruses can stop the action during the removing process. In this case rename the vcleaner.exe to some different exe file (e.g. something.exe). Restart your computer in Safe mode (recommended) and run the remover on the infected computer.
Other removal tools are available on web page Downloads-Utilities.

• Please check the Virus Encyclopedia web page and search for the exact name of virus mentioned in the test result.
• If you are not successful, please contact the technical support at support@avg.com and also send us an export of the latest test result:
  

Please run AVG program (basic or advanced interface) and choose Test Results from Results menu (you can also use F6 key to get the same). Now you can see the list of finished tests, double click the latest one (by date) and you will get the full list of detected viruses (if there were any), including the path, the name and status of infected object. When it is opened, go back to main AVG program screen -> Program menu -> Export... item (or you can user Ctrl+S shortcut to get Save as... option). Please send us this file for further analysis.

Please try to update your AVG Anti-Virus system and run the AVG Complete Test again. If the file is not detected and you are still in doubt, please put the file into password protected archive (using WinZip, WinRar, PowerArchiver etc.), and send this archive to our e-mail address virus@avg.com. In the body of the message, please describe why are you sending the file and include the password for the archive.

Tracking cookies are not viruses or malicious code. Cookies are only text files and therefore cannot be dangerous to your computer.

The main purpose of cookies is to identify users and possibly prepare customized web pages for them. When you enter a web site using cookies, you may be asked to fill in a form providing such information as your name and interests. This information is sent to your web browser as a cookie file. The next time you go to the same web site, your browser will send the cookie to the web server. The server can use this information to present you with custom web pages.

If you don’t want to use cookies you can check the settings of Internet Explorer browser to accept/deny the cookie file. More information can be found at:
http://www.microsoft.com/info/cookies.mspx
question " If You Want to Control Which Cookies You Accept"

If you are using a Mozilla Firefox browser, you can find more information at:
http://mozilla.gunnars.net/firefox_help_firefox_cookie_tutorial.html

More information about cookie files can be found at:
http://en.wikipedia.org/wiki/HTTP_cookie

You can also set AVG to not detect cookies on your computer:

1. Resident Shield settings
- open AVG Control Center
- double-click on the AVG Resident Shield component
- unmark the "Scan cookies" option

2. AVG test settings
* please note, that you should set it separately for every AVG test that you use:
- open AVG Test Center in Advanced Interface
- open menu Tests-Test Manager
- choose test - and use "Edit" button
- on tab "Scan Details" you can disable the detection of cookies

If you want to protect your home or small office select one of these AVG 8.0 products:

AVG Internet Security- this product includes anti-virus, anti-spyware, anti-spam, anti-rootkit, firewall, LinkScanner & Web Shield protection protection

AVG Anti-Virus plus Firewall- this product includes anti-virus, anti-spyware, firewall , anti-rootkit, LinkScanner & Web Shield protection.

AVG Anti-Virus  - this product includes antivirus, anti-spyware, anti-rootkit, LinkScanner & Web Shield protection.

AVG Anti-Virus for Linux/FreeBSD - protection against viruses, worms and trojans for Linux and FreeBSD workstations.

All of these products are available in 1, 2, 3, 5 or 10 license packs.

To protect workstations and file server(s) with maximum virus protection and product customization, select one of the network editions.

We can offer you these AVG 8.0 products:

AVG Internet Security Network Edition which includes anti-virus, anti-spyware, firewall, anti-rootkit, anti-spam, Web Shield & Link Scanner protection.

AVG Anti-Virus Network Edition which includes anti-virus, anti-spyware, firewall, anti-rootkit, Web Shield & Link Scanner protection

If you need also email server protection, click here

All these editions include remote administration of all features. To learn more about AVG central management (AVG Admin) click here

The price of the network editions is determined by the total number of workstations and server(s) combined. Configurations from 2  to 200 licenses are available for purchase online.

Your Back-up CD would have been produced and mailed within 24 hours after payment was received. Shipment by mail can take 5 to 10 business days within the EU and the USA, and 10 to 25 business days to other countries/regions.
If you did not receive your Back-up CD within the above mentioned delivery time, please note that the delay could be caused by an incorrect shipping address or another issue that can be easily addressed.

To solve your problem as quickly as possible, we recommend that you contact Digital River GmbH (Element5) - our e-commerce provider directly:

Email address: support-eng@element5.com

•  Customer Service USA
(Language: English)
Phone:      +1 952 646-5022  (for calls from outside the U.S.)
or       +1 800 406 4966  (for calls from inside the U.S.)

•  Customer Service Germany
(Languages: German/English/French/Italian/Spanish/Portuguese)
Phone:     +49 221 31088-30

The Element 5 customer support staff will be pleased to help you. With them, you will be able to check the shipping address as well as other details of your order.

If you experience any problem do not hesitate to contact AVG Customer Services.

See our list of operating systems and programs that AVG products are compatible with.

Note that AVG 8.0 is not compatible with the operating systems MS Windows 98 / ME / NT / NT Server 4.0 and these platforms will be supported only till the end of the year 2008!

AVG Technologies reserves the right to discontinue the support provided that AVG Technologies informs thereof 15 days prior to the effective date on its website.

All AVG commercial editions have many user benefits in comparison to the AVG Free Edition.

• 1 or 2-YEAR license includes virus database and program updates within the license period.
• FREE, 24/7 e-mail access to AVG Technologies professional TECHNICAL SUPPORT with expert consultation and industry-leading rapid response time.
• Access to reliable worldwide HIGH-SPEED "Akamai" SERVER network  for downloading update files.
• AVG UPDATE BULLETIN - e-mail information concerning the availability of new updates, current virus outbreaks, and other important news.
• More options for configuring multiple program and test settings (many more configuration options can be adjusted according to user needs and preferences).
• Multiple languages. Note that all languages are included in one multi-lingual product (no need to buy a specific language version).
• Compatibility with Windows 64-bit edition.
• Remote and central administration of all AVG components for the Network environment.

Please note that the AVG Free Edition has the following limitations:

• AVG Free Edition has no technical support!
• AVG Free Edition cannot be installed on server operating systems (such as Windows Server 2003).
• It is prohibited to install and use AVG Free Edition  in a commercial or network environment.
• AVG Free Edition is not compatible with Windows 64-bit editions.
• AVG Free Edition does NOT include a firewall and anti-spam protection.
• Scheduling options in the AVG Free Edition are very limited (only one scheduled update per day, one scheduled scan per day etc.).
• AVG Free Edition does not have guaranteed access to high-speed servers for downloading updates and program upgrades.
• AVG Free Edition does not offer advanced testing options, such as password-protected archives reporting, adjustment of scan process priority and many others.

If you are looking for a complete solution, we suggest you select AVG Internet Security. This edition includes antivirus, firewall, anti-spyware, anti-rootkit as well as anti-spam components and is available in license packages for 1, 2, 3, 5 or 10 computers. A two years license for one computer costs only 79.99 USD.