FAQ
Please download the current installation file of AVG from Downloads-Programs and run it to start the installation process. The following screen will be displayed during an installation process:
Add/Remove Components - choose if you want to add/remove some AVG component or reinstall the entire AVG program
Repair installation - this option repairs or reinstalls missing or damaged components of AVG
Uninstall - this option removes the AVG program from your PC
1. Please check the date/time settings on your computer - right-click on the clock on the task bar (in the right bottom corner of the screen) and choose the "Adjust Date/Time" option.
2. If the date/time settings are OK, you have possibly used more than a year old AVG installation file/CD. You can check your AVG program version here: AVG->Information->About AVG.
To solve this problem, please do the following:
- download the latest AVG installation file here: http://www.avg.com/doc/programs
("AVG Anti-Virus Professional Edition 7.5" item, called "AVG 7.5 for Windows avg75f_XXXaXXX.exe") - run this downloaded installation file
- choose the "Repair installation" option from the three possibilities offered
- finish that process
- if asked, please restart the computer
- update AVG virus bases
It should then be OK.
Generally, for a new AVG installation we recommend you to use the latest version of the AVG installation file. You can download it HERE.
3. If the problem persists after these operations please contact our technical support.
There is new function “Upgrade Tool” available in latest versions of AVG 7.5 .
This tool is available in several places, but the most visible are new buttons "Upgrade to AVG 8.0" in AVG Control Center and AVG Test Center.
This tool helps you to upgrade your AVG 7.5 to version 8.0 that offers even better protection, as well as many new features and enhanced performance. The conversion process is divided into several simple steps.
Please note
AVG Upgrader will not be displayed to all AVG 7.5 users at the same time.
It will be activated within each AVG 7.5 installation via several consecutive program updates.
This is to optimize the license server traffic during the process of mass conversion from AVG 7.5 to AVG 8.0.
In case "Upgrade to AVG 8.0" button is not available in your AVG 7.5 you can wait until some of the next program update will allow this button, or you can upgrade manually following the instructions described in the FAQ# 1148.
Platforms supporting AVG Upgrade Tool
AVG Upgrade Tool is supported by the following operating systems:
- Windows 2000 Professional (with the latest Service Pack)
- Windows XP (Home and Professional editions, both with Service Pack 2)
- Windows Vista (all editions)
that are not under the Remote Control.
General information and selection of components
The AVG Upgrade Tool is able to convert most of your important AVG 7.5 configurations, such as E-mail Scanner settings, Resident Shield settings, Virus Vault settings, Proxy settings or most of the Firewall settings. However, some configurations such as Quick Test Database settings, Alert Manager settings or Event Logs cannot be converted, because AVG 8.0 uses different principles, or the settings are not available in the new version.
During the conversion process you can select components to be installed. In the AVG Upgrade Tool wizard dialog named "Installation Customization” you will see two groups of components – one is displayed in green and the second one in yellow. Components displayed in green are those previously installed in version 7.5 (they are selected by default, but you may deselect them) or those that must be installed in AVG 8.0, like Resident Shield or Anti-Rootkit (thus it is impossible to deselect them). Components displayed in yellow are those that were not previously
installed, or those that simply weren’t available in the previous version. The components that were not installed in AVG 7.5 are deselected by default, while new components of AVG 8.0 are selected by default.
Obtaining a new license number
During the conversion the AVG Upgrade Tool will try to obtain a new license number. If this exchange is successful, the new AVG 8.0 license number will be displayed and sent to your registered e-mail address (of course, you can choose another e-mail address if you like). If the exchange fails, you will be notified and the conversion will continue using your old AVG 7.5 license number. In this case the license number will be exchanged during a future virus update.
Removal of other AVG family applications
For successful installation of AVG 8.0 it is necessary to remove other AVG family applications. These applications should be detected and uninstalled automatically during the conversion process. However, if their uninstallation fails, please remove them manually, then run the AVG Upgrade Tool again and continue the upgrade process.
Full support for all paid AVG 7.5 products will be provided until April 30, 2009. This support covers all* home and SMB/enterprise solutions, and includes all updates and 24/7 technical and sales support.
*Except AVG Anti-Spyware 7.5, for which support will end on December 31, 2008.
You can upgrade your AVG 7.5 product (see FAQ 1182 for more details) at any time to benefit from the advanced, proactive protection of AVG 8.0.
We have prepared an utility which can fix the issue mentioned above. You can use the following boot media: either CD-ROM or USB flash drive. If you decide to use CD-ROM, please follow the instructions in part A), in case of USB flash drive follow the steps in part B). When finished it is necessary (in both cases) to follow additional instructions described in part C).
A. CD-ROM instructions (recommended):
1. Please download the CD image.
2. Use your favorite CD burning software to burn the downloaded image (IMPORTANT NOTE: Please use the "Burn CD from image"* option).
3. Insert the CD into the CD-ROM drive of the affected computer and restart the computer. It should boot up from the CD. If not, please see the user's manual for you motherboard to find out how to let the computer boot from a CD.
4. Continue with instructions in section C).
B. USB flash drive instructions (available only for computers supporting USB boot function):
1. Please download the USB flash archive (rescue75_en.zip).
2. Extract the content of the "rescue75_en.zip" archive to your USB flash drive.
3. IMPORTANT: go to the root of the flash drive.
WARNING: take care to do the next step only when you are located on the flash drive. Doing the step on the local disk can DESTROY BOOT FILES ON YOUR HARD
DRIVE!
4. Please run the "makeboot.bat" batch (pay attention that it is the one on the USB flash drive) and follow the instructions.
5. Connect the USB flash drive to the affected computer and restart the computer. It should boot up from the USB flash drive. If not, please see the user's manual for you motherboard to find out how to let the computer boot from a USB flash drive. Please note that this function is not supported on all motherboards.
C. Additional instructions:
1. Boot the computer from the CD-ROM or USB flash drive as described in steps A) and B).
2. Follow the rescue process.
3. Please login to Windows as Administrator.
4. Update the AVG program (Open AVG 7.5 Control Center and click the "Check for updates" button or press the "F9" key) .
5. Rename the file "avg7rsxp.sys_off" to "avg7rsxp.sys". This file is located in the "C:\Windows\system32\drivers" folder.
6. Rename the file "avgmfx86.sys_off" to "avgmfx86.sys". This file is located in the "C:\Windows\system32\drivers" folder.
7. Restart your computer.
* The name of the function may vary depending on used software.
You could be asked to perform a computer restart after an AVG program update if the AVG Firewall is installed on your computer and that update contains changes in the AVG Firewall component. Even if the update informative e-mail says that no restart will be required for that particular program update. This is a security feature. It is not possible to update the AVG Firewall without a restart.
Note: This applies to program updates NOT virus definition updates!
First, check your computer with the vcleaner.exe utility. This utility is able to clean/remove most known types of viruses, backdoors and Trojan horses. It isn’t necessary to install this utility, just save it on your PC and run it.
You should check your computer this way:
- download the vcleaner.exe utility
- reboot your computer in the Safe mode
- use double-click on the downloaded file to launch it
- please wait until the test finishes and restart your computer
After checking your computer with vcleaner.exe, you can begin installing AVG. We strongly recommend installing AVG using the latest installation file, which can be found on our web site Downloads-Programs.
When the installation is complete, please update your AVG, to be sure that the latest virus definitions are in place.
This warning is displayed, because you previously had a version of AVG with Firewall installed on your computer. Since then, you have activated AVG with a license which does not support the AVG Firewall component (but the Firewall component has not been uninstalled from your computer).
To solve this problem we recommend that you either active AVG with a license number which supports the AVG Firewall component (1) or uninstall the AVG Firewall component (2).
1. You can active AVG with a license number which supports AVG Firewall as follows:
- launch AVG
- choose the "Information" menu
- click on the "Activate AVG" option
- enter your correct AVG license number into the last textbox
- confirm by clicking on the "Activate" button
2. You can uninstall the AVG Firewall component as follows:
- download the latest AVG installation file from this website: http://www.avg.com/doc/programs/
- run the downloaded file and choose the third option- "UNINSTALL"
- restart your computer
- run the downloaded file again and install AVG using your existing license number
If you have any problems, please feel free to contact our technical support.