FAQ

It is possible that the AVG license number was not entered correctly. Please compare the license key you have entered with the one you have received from us. However, we recommend that you use the Copy & Paste method to insert your license number correctly, as this will avoid mistakes.

 

 

The license number is sent to the e-mail address used in the registration form immediately after the registration process. If you didn't receive any e-mail, there are several possible reasons:

 

• the e-mail has not been sent, the registration process has not completed correctly
  Please try to register once again on this page
  
• you are using some spam filter
  The e-mail has been probably filtered by an anti-spam control on your computer or on the mail server. Please contact your system administrator to solve this.

 

• e-mail address has not been entered correctly
  Your e-mail address has not been entered correctly into the registration form so it is not possible to deliver the e-mail. In this case please contact our sales department using this sales support form. Thank you!

A new license number will be sent when we receive a customer order by post or by e-mail. You can also use the online order form. It is also possible to contact your AVG distributor.
If you have any further problem, please contact our sales department using this sales support form. Thank you.

If the end of the license period is approaching, and you have received your new license number, please follow these steps to extend the license period:

 

• launch the AVG (double-click on the AVG icon on your desktop)
• choose the License component and click on the Activate (or Re-activate) button
• enter your new license number into the next dialogue and confirm

 

To enter the license number correctly we recommend you to use the Copy & Paste method.

1. Uninstall AVG from the old computer

• click on the Start > (Settings) > Control Panel
• use double click on the icon of "Add or remove programs"
• wait please until all installed programs are displayed
• find AVG application and select it by one click
• click on the "Remove" / "Uninstall" button to start uninstallation

 

2. On your new computer please download the latest installation file from our website:

AVG Anti-Virus 8.0

AVG Internet Security 8.0
AVG Anti-Virus plus Firewall 8.0
 

Click on the "AVG 8.0 for Windows" link. When you are prompted, please do not open this file directly from the Internet, but click "Save" button and choose location where installation file should be stored. We recommend saving the file to the Desktop.

 

3. Reboot your computer.

4. Locate the downloaded AVG installation file (it has a four color square icon and its name starts with AVG...) and launch the installation by double-clicking on it.

5. Follow the installation wizard.

6. Enter your license number when you are asked (we recommend that you use copy&paste method to enter this license number into the installation form).

7. Follow and finish the wizard.

8. If AVG asks you for a computer restart, please do so.

If you have a valid license number for AVG 7.5 commercial version, you can upgrade to AVG 8.0  version for free.

Detailed information on how to process the upgrade are available here

If the AVG Trial Edition is installed on your computer you don´t have to re-install it if you bought the AVG Commercial version. You can simply use the Commercial Edition license number to activate the product. You can do it this way: AVG -> Help -> Activate

After you enter the license or sales number into AVG during installation or activation and it is accepted, your AVG is correctly licensed. The number you used for activation is however never shown complete anywhere in AVG - the last group of four characters is hidden. This is due to security reasons, to prevent an unauthorized person to use your license just by writing it down from your AVG program.

If you need to reinstall AVG, or you are installing e.g. AVG Internet Security 3-pack edition on all three computers, it is needed to always enter the full license number that was provided to you upon purchase or registration. The short license number taken directly from AVG will not be accepted.

The short license number is on the other hand sufficient for your authentication when contacting our Technical or Sales Support, and for any common tasks related to your product.

The license number can be found in AVG and copied as follows:

• Run AVG. 
• Double-click the License component. 
• Your AVG License Number is shown in the lower part of the screen in AVG.
• Use the Copy license number button to store the license number to the clipboard.
  
• Then enter the number into the text field using CTRL+V shortcut, or right-click into the text filed and select Paste.

Note: In case of rewriting this license number manually, please be caruful to not confuse "1" (one) and "I" (India), "5" (five) and "S" (Sierra), "8" (eight) and "B" (Bravo).
Signs "0" (zero) and "O" (Oscar) are not significant, both can be used.

In case you need to find the license number in AVG 7.0, 7.1 or 7.5, please visit FAQ 1357.

If you are installing a trial version of some of the AVG products and the pre-filled license number is rejected during the installation, or there is no trial number pre-filled, the issue is caused by one of the following reasons:

1. You had an AVG trial version on your computer recently, and now the license reports to be expired
   The AVG trial license is valid for 30 days, starting on the day you installed first AVG product. This means that if you trialed e.g. AVG Internet Security for 20 days and now you install AVG Anti-Virus trial version, the license will be valid for 10 days.
   After the 30 day trial period, it will not be possible to install an AVG trial version again.
   
2. When you try to install a trial version of AVG, no license number is filled in
   Only AVG installation files marked as Trial are supplied with a predefined license number. These trial packages can be downloaded e.g. at:
   www.avg.com/trial
   An exception are AVG Network Edition trial versions. In case you wish to try any of the AVG network solutions, registration has to be completed prior the download, that will suply you with 30-day trial license number. The Network Edition trial versions are available at:
   www.avg.com/download