FAQ

How to use the Copy & Paste method to enter the licence number:

• Open the e-mail containing your licence number
• Mark the License Number (this field will change color) by clicking in front of the first character hold and drag to the end of this number, then free the button
• Press and hold CTRL and then press key "C" (this is the copy)
• Open the installation form and place the cursor on the position where you would like to paste the copied information
• Press and hold CTRL and then press the key "V" (this is the paste)
• The information will be copied to the place you have placed the cursor

Please let us inform you that even the best security software cannot protect your computer from the infection in case the harmful code is abusing some bug of installed operating system.

The updating of operating system is enabled and set as automatic by default very often. It means that operating system is looking for new updates periodically. In case a new update is available, it is downloaded and installed by operating system automatically. You may change this settings according to your individual needs. 

Windows XP SP2:

Right click  "My Computer" on the desktop (or in "Start" menu -> "My Computer") -> select "Properties" -> switch to "Automatic Updates" tab

Windows Vista:

Right click "Computer" on the desktop (or in "Start" menu -> "Computer") -> select "Properties" -> click on "Windows Update" link -> click on "Change settings" link

There are following options available:

• Automatic.
• Download updates for me, but let me choose when to install them.
• Notify me but don't automatically download or install them.
• Turn off Automatic Updates.

It is not recommended to deactivate the updates completely.

Please follow these steps to check for new updates of MS Windows operating system:

• please click on the "Start" menu -> "Windows Update"

The way to check whether you are logged into Windows as a user with administrative rights differs for each version of Windows. Please click on your operating system to open FAQ topic with correct instructions:

• Windows 2000
• Windows XP
• Windows Vista

The full compatibility list and system requirements are listed by each product:

• AVG Anti-Virus 8.0
• AVG Anti-Virus Plus Firewall 8.0
• AVG Internet Security 8.0
  
  
• AVG Anti-Virus Network Edition 8.0
• AVG Anti-Virus SBS Edition 8.0
• AVG Internet Security Network Edition 8.0
• AVG Internet Security SBS Edition 8.0
  
  
• AVG File Server Edition 8.0
• AVG E-mail Server Edition 8.0

If you wish to learn more about AVG support of old operating systems, please refer to the document AVG 8.0 - Legacy OS support.

Windows Vista can ask you whether you wish to allow various AVG-related actions such as installation, update, firewall configuration, etc. It is necessary to confirm these actions to ensure full AVG functionality. These UAC queries are usually connected to direct access to AVG configuration and program files, and are completely safe.

1. Open the folder options in Windows:

• Windows XP / 2000:
  Open menu START > Settings > Control Panel > Folder options
  
• Windows Vista:
  Open menu START > Control Panel > Appearance and Personalization > Folder options

2. Click on the View tab and enable the option Show hidden files and folders.

Yes, AVG is fully compatible with 64-bit version operating systems.

In case you are using the Earthlink e-mail service and contacted AVG Technologies by e-mail, please make sure that our reply will not be blocked by the spamBlocker service. More information can be found at:
http://kb.earthlink.net/case.asp?article=4631