When updating your AVG to the latest program version, the update process may need to be started twice and the update may ask you to restart your computer. The full update procedure is the following:

1. When you click "Update now" or the scheduled update is started, main part of the update is downloaded and applied.
2. The Update Manager in your AVG will report that new update files are available. Your AVG will be fully functional at this point, but not fully updated yet.
   
3. When the update process is started again, the update will be completed.
4. A computer restart will be required, unless your operating system is Windows Vista. Please note that some AVG components will not work until you restart your computer.

After the restart, AVG will be fully functional and updated to the latest available program version. Please refer to FAQ 1432 for the list of changes in the latest AVG program update.

In case E-mail Scanner, Firewall and WebShield components are inactive after last AVG 8.0 program update (93 -> 130), restart your computer. If the issue still persists, perform the repair installation of your AVG, please.

 

Information about repair installation may be found here: How to reinstall/uninstall or repair installation of AVG.

To install AVG 8.0 over the installed AVG 7.x or AVG Free please proceed as follows:

1. Download the latest AVG 8.0 installation file here (choose your edition):

http://www.avg.com/download?prd=aav
(AVG Anti-Virus 8.0)
http://www.avg.com/download?prd=ais
(AVG Internet Security 8.0)
http://www.avg.com/download?prd=avf
(AVG Anti-Virus plus Firewall 8.0)

• Click on "Download AVG now" button
• When you are prompted, please do not open this file directly from the Internet, but click the "Save" button and choose a location, where the installation file should be stored (we recommend saving the file to the Desktop)

2. Reboot your computer

3. Close all running applications, locate the downloaded AVG installation file (it has a four color square icon and its name starts with AVG_...) and launch it

• Follow the installation wizard to install the new AVG 8.0 (previous version of AVG  will be automatically removed during the installation process)
• Enter your license number when you are asked (we recommend that you use Copy&Paste method to enter this license number into the installation form, as described in FAQ #988

4. Update the AVG program.

Note:
It is not possible to automatically transfer your settings from AVG 7.5 to AVG 8.0, due to major changes in the program function. In case you are using AVG Firewall, only basic rules will be copied to the new AVG 8.0 Firewall configuration.

IMPORTANT:
In case you are installing AVG from the very first AVG 8.0 Backup CD (released in March 2008) it is necessary to uninstall the previous AVG 7.x or AVG Free version manually as described below:

1. Uninstall previous AVG version

• Start -> (Settings) -> Control Panel -> Add/remove programs
• Find AVG in the list of installed applications and click on the "Uninstall" button
• Finish the uninstallation process

2. Reboot your computer

3. Close all running applications and launch the installation from the AVG 8.0 Backup CD

• Follow the installation wizard to install the new AVG 8.0
• Enter your license number when you are asked (we recommend that you use Copy&Paste method to enter this license number into the installation form, as described in FAQ #988

4. Update the AVG program.


If there is some issue while installing AVG 8.0 we highly recommend that you use the latest version of AVG installation file as mentioned above. If the issue still persists, please contact our technical support.

After a recent major program update, you may encounter a repeated request for restart displayed by AVG. This situation occurs when some AVG files can not be updated correctly. The easiest solution in this case is running repair installation of your AVG:

1. Open the Download section of our website and click on the name of the product you are using.
2. Click on Download AVG now (paid version).
3. Choose to download the file to your computer (i.e. do not run it immediatelly) and select a target location, e.g. your Desktop.
4. After the file is downloaded, please locate it and double-click on it to start the installation process.
5. Proceed with the installation. When prompted, select Repair installation.
6. Finish the installation procedure and restart your computer.

In case of any further problems, please contact our Technical Support.

When upgrading AVG on the MS Exchange e-mail server, the e-mail server plugin has to be reinstalled as well.
The correct procedure is:

1. Uninstall AVG 7.x plugin for the MS Exchange e-mail server
Start -> (Settings) -> Control Panel -> Add/remove programs

2. Download the latest AVG 8.0 installation file here:

http://www.avg.com/download?prd=msw
(AVG Email Server Edition 8.0)

• Click on "AVG  8.0 for Windows" link to download the installation file.
• When you are prompted, please do not open this file directly from the Internet, but click the "Save" button and choose a location, where the installation file should be stored (we recommend saving the file to the Desktop)
  

3. Uninstall previous AVG version

• Start -> (Settings) -> Control Panel -> Add/remove programs
• Find AVG in the list of installed applications and click on the "Uninstall" button
• Finish the uninstallation process
  

4. Reboot your computer

5. Close all running applications, locate the downloaded AVG installation file (it has a four color square icon and its name starts with AVG_...) and launch it

• Follow the installation wizard to install the new AVG 8.0
• Enter your AVG license number for e-mail server when you are asked (we recommend that you use Copy&Paste method to enter this license number into the installation form, as described in FAQ #988)

6. Install AVG 8.0 plugin for the e-mail server
Plugin for MS Exchange e-mail server is available for download on following web page:

http://www.avg.com/download?prd=msw
(AVG Email Server Edition 8.0)

• Click on "AVG 8.0 for MS Exchange 2000/2003" link to download the installation file
• Launch the downloaded installation file to install plugin for MS Exchange e-mail server

7. Reboot your computer

If there is some issue while installing AVG 8.0 onto the MS Exchange server, please contact our technical support.

If you are installing AVG and the installation process fails, there are several steps you can take to install AVG successfully.

1. Make sure you are installing AVG under an account with Administrative rights
This step is vital for correct and successful installation, since AVG needs to copy some of its files into folders, which are not accessible by an account with User permissions. For information on how to check whether you are logged into Windows as a user with administrative rights, please refer to this FAQ topic.

2. Always use the latest AVG installation file
AVG program is being improved continuously, including the installer which is responsible for correct installation process. Moreover, using the latest installation package eliminates the need to download larger program and virus base updates immediately after installation. To download the up-to-date installation file, please visit the Download section of our website, choose your product and click on "Download AVG now".

3. Close all running programs, disable security applications
Before running the installation file, please close all unnecessary running programs and make sure that there is no security application which might interfere with the installation process. Typical examples of programs preventing successful AVG installation are anti-spyware utilities and registry monitors/cleaners, which are preventing access to Windows registry. AVG needs to be installed also into registry to allow the functionality and protection it was designed to offer.

4.  Remove possible conflicting applications
If you are using an application which might be in conflict with AVG, please disable it or uninstall it completely before running the installation. In general, AVG may conflict with such application, that provides similar or same functionality as one of the AVG components. This is especially important for other programs with one or more of these features:

• real-time protection against viruses (same as AVG Resident Shield)
  
• monitoring or control of network traffic (same or similar to AVG Firewall)
• checking or filtering of e-mails (same or similar to AVG E-mail Scanner)
• checking of websites, web content filters (same or similar to AVG Web Shield)

5. Disable UAC (Windows Vista only)
On Windows Vista, the function User Account Control may in some cases create a copy of specific AVG files in a virtual folder. This limits AVG functionallity after the installation. The UAC function can be disabled in Windows Control Panel -> User accounts -> Turn User Account Control on or off -> uncheck "Use User Account Control (UAC) to help protect your computer" -> click OK button and restart the computer.

In case the installation is still unsuccessful after these steps were taken, please do not hesitate to contact our Technical Support using the web form. To provide us with the most complete information and thus help us provide you with a solution in the shortest possible time, please attach the AVG installation log file to your request:

• open Start -> Run or Search -> type "%tmp%" -> OK
• find and attach the file "AVG8INST.LOG"

First, check your computer with the vcleaner.exe utility. This utility is able to clean/remove most known types of viruses, backdoors and Trojan horses. It isn’t necessary to install this utility, just save it on your PC and run it.

You should check your computer this way:

• download the vcleaner.exe utility
• reboot your computer in the Safe mode
• use double-click on the downloaded file to launch it
• please wait until the test finishes and restart your computer

After checking your computer with vcleaner.exe, you can begin installing AVG. We strongly recommend installing AVG using the latest installation file, which can be found on our web site Downloads-Programs.

When the installation is complete, please update your AVG, to be sure that the latest virus definitions are in place.

AVG 8.0 - Legacy OS support

Please be informed that older versions of Windows operating systems (Windows 95, Windows 98, Windows NT, Windows Me) are no longer supported. It is possible to install AVG 8.0 on the following OS's (and Service Packs):

• Windows® 2000 Professional SP4 + SRP1 (Service Pack download)
  
• Windows® 2000 Server SP4 + SRP1 (Service Pack download)
  
• Windows® XP Home SP2 (Service Pack download)
• Windows® XP Professional SP2 (Service Pack download)
• Windows® XP Professional x64 Edition
  
• Windows® 2003 Server SP1 or higher (Service Pack download)
  
• Windows® Vista Home Basic
• Windows® Vista Home Premium
• Windows® Vista Ultimate
• Windows® Vista Business
• Windows® Vista Enterprise

For more details, please check the web page of the appropriate AVG product in the System requirements tab (for example AVG Internet Security).

Why don't we support older operating systems with AVG 8.0?

Unfortunately the new scanning engine and on-access scanner, as well as the whole AVG technology cannot work on the old systems. These systems do not provide features and functionality that are necessary for proper detection and especially removal of malware. The systems are insecure and have already not been maintained by the OS vendor for several years. Therefore we cannot guarantee sufficient protection.

Solution

We suggest that you upgrade your OS and/or install the latest Service Pack to be able to use all the AVG features. We also recommended that you use WindowsUpdate to keep your operating system up-to-date.

If the AVG Trial Edition is installed on your computer you don´t have to re-install it if you bought the AVG Professional version. You can simply use the Professional Edition license number to activate the product. You can do it this way: AVG -> Information -> Activate AVG

Once you have purchased an AVG product, you need to install the AVG program onto your computer. The installation consists of several steps, their description can be found bellow.

1. Downloading the AVG installation file
It is recommended to always use the latest AVG installation file when installing AVG. Using an old installation file may lead to downloading large update files immediatelly after installation. The latest installation package also contains fixes to the most recently discovered issues, minimizing the chance of encountering an AVG malfunction in the future.

In case you have an AVG Backup CD and do not want to install AVG from the Internet, please visit FAQ 941.

• AVG installation files can be downloaded from our website:
  AVG Internet Security 8.0
  AVG Internet Security 3-Pack Edition 8.0
  AVG Anti-Virus 8.0
  AVG Anti-Virus plus Firewall 8.0

• Click on AVG 8.0 for Windows to start the download.
• When you are prompted, please do not open this file directly from the Internet, but click the "Save" button and choose a location where the installation file should be stored. We recommend saving the file to the Desktop.

In case you encounter any problem while downloading the file, please refer to FAQ 940 for more information.

2. Installing the AVG program

Once the installation file is downloaded, run it by double-click on the file. Please note that it may take several seconds before the installation begins.

• Choose the language of the installation wizard.
• Confirm the license agreement to continue with installation (or decline it to end the installation).
• Choose the type of installation (use the default selection if you are not sure what to choose).
• Fill in your license number that was provided to you upon purchase or registration. To fill in the number, please use the copy/paste method.
• Choose whether you wish to install and use the AVG Toolbar. For more information about this part of AVG, please visit this link or refer to FAQ topic 1188.
• Finish the installation.

In case you experience any issues during the installation, please visit this FAQ topic, which describes the basic installation troubleshooting.

3. First Run Wizard

The AVG First Run Wizard will be started immediatelly after the installation is finished. It will create an initial configuration of AVG in few easy steps, allowing you to set the time of update and test schedules, and to update your AVG immediatelly. In case you decide to change any of the settings you chose during the First Run Wizard, you can do so easily in the AVG program. A description of the steps of First Run Wizard are described in FAQ 1408.

Please note that the First Run Wizard has to be completed, in order to ensure correct function of AVG.

4. Firewall Configuration Wizard

If your AVG edition contain the Firewall component, you will be presented with the Firewall Configuration Wizard immediatelly after the First Run Wizard. This wizard allows you to create a initial Firewall configuration, based on the programs you have installed on your computer, and the location of your computer. Complete information about the Firewall Configuration Wizard is available in the FAQ topic 1370.

1. Uninstall AVG from the old computer

• click on the Start > (Settings) > Control Panel
• use double click on the icon of "Add or remove programs"
• wait please until all installed programs are displayed
• find AVG application and select it by one click
• click on the "Remove" / "Uninstall" button to start uninstallation

2. On your new computer please download the latest installation file from our website:

AVG Anti-Virus

AVG Internet Security
AVG Anti-Malware
AVG Anti-Virus plus Firewall
AVG Anti-Spyware

When you are prompted, please do not open this file directly from the Internet, but click "Save" button and choose location where installation file should be stored. We recommend saving the file to the Desktop.

3. Reboot your computer.

4. Locate the downloaded AVG installation file (it has a four color square icon and its name starts with AVG75...) and launch the installation by double-clicking on it.

5. Follow the installation wizard.

6. Enter your license number when you are asked (we recommend that you use copy&paste method to enter this license number into the installation form).

7. Follow and finish the wizard.

8. If AVG asks you for a computer restart, please do so.

The license number is sent to the e-mail address used in the registration form immediately after the registration process. If you didn't receive any e-mail, there are several possible reasons:

• the e-mail has not been sent, the registration process has not completed correctly
  Please try to register once again on this page
  
• you are using some spam filter
  The e-mail has been probably filtered by an anti-spam control on your computer or on the mail server. Please contact your system administrator to solve this.
  
• e-mail address has not been entered correctly
  Your e-mail address has not been entered correctly into the registration form so it is not possible to deliver the e-mail. In this case please contact our sales department using this sales support form. Thank you.

It is possible that the AVG license number was not entered correctly. Please compare the license key you have entered with the one you have received from us. However, we recommend you to use the Copy & Paste method to insert your license number correctly, as this will avoid mistakes.

 

Follow the simple steps below to activate your AVG 8.0 by entering your newly purchased license number:

On a single workstation:

• Run AVG by clicking on the AVG icon on your desktop or in your system tray bar.
• From the "Help" drop-down menu select "Reactivate".
• Enter your newly purchased License Number in the "License Number" field and click on "Activate".

To enter the license number correctly we recommend you to use the Copy & Paste method.

Using AVGADMIN:
Please refer to our Technical FAQ section.

 

Please note: The activation of AVG 7.5 is different:

Kindly follow these steps for activating your AVG 7.5 license:

• Run AVG by clicking on the AVG icon on your desktop or in your system tray bar.
• From the "Information panel" drop-down menu select "ActivateAVG".
• Enter your newly purchased License Number in the "License Number" field and click on "Activate".

To enter the license number correctly we recommend you to use the Copy & Paste method.

 

To activate AVG 7.5 Anti-Spyware follow these steps:

• Launch AVG Anti-Spyware from Programs.
• In the "Status" window of AVG Anti-Spyware you find the link "Enter License Number".
• When you click on this link it opens a new dialog where you can enter your License Number for AVG Anti-Spyware.

(We suggest that you "copy & paste" the License Number from this email when prompted to enter your unique number)

After having done so please click the "OK" button to close the dialog and to activate the product.

Please note that it is not necessary to uninstall your current AVG product.

 

To update your AVG product, simply:

• Download the latest AVG 8.0 installation file here (choose your edition and click on the link "Paid version"):
• Run the downloaded file and choose the Add/remove components option.
• Then replace your current AVG License Number with your newly purchased License Number.

 
We suggest copying your new license from this e-mail and pasting it into the appropriate field during the installation.

 

Note: The new product will have the same duration as your original license.

There are several ways to update AVG anti-virus:

• run the AVG Test Center (use the AVG icon on your desktop or Start->Programs->AVG 7.5->AVG for Windows)
• click on the Check for updates button and choose the source (Internet or folder)
• open menu Service,select option Check for updates and choose the source (Internet or folder)
• press F9 key and choose the source (Internet or folder)
• run the AVG Control Center (double-click on its icon in the systray or use Start->Programs->AVG 7.5->AVG Control Center)
• right-click on the Anti-Virus or Update Manager component, select the option Update and choose the source (Internet or folder)

If you have any problems updating AVG, please visit our FAQ section "Update problems on workstations".

If you are unsuccessful while solving the issue, please feel free to contact our technical support.

If the message appears even though you rebooted, please perform following procedure:

• Open AVG Control Center and double-click the Update Manager component. There should be the following settings:

  Update immediately
  (If computer restart is required)
    - Require confirmation from the user

  If your settings are any different, please modify them to these values. 

• Then in AVG Control Center highlight the Update Manager component (click on it once). Push the Settings button and switch to the Advanced tab.
• Push Delete update temporary files button and confirm with OK.
• Please check if there is WAIT4SD file present in the AVG program folder (C:\Program Files\Grisoft\AVG7 by default). If there is a file with such name, delete it.
• Reboot your computer.
• Now please try to update again. 

If the problem still persists, please send us e-mail directly from AVG: AVG -> Information -> Technical Support by E-Mail. This email will contain information about your system and about AVG installed on your computer.

WindowsME: When you try to update AVG you are asked for a restart every time.
If you are using the Microsoft WindowsME operating system and this error message "Windows could not upgrade the file %1 from %2 %1: %2" appears after the computer restart on the black background and you have to press some key to continue booting the operating system and you can see this AVG error message "There was detected unfinished update...you have to restart..." after you log into the computer and you can see "Update unsuccessful" error message in the AVG Control Center->Update Manager, the problem is caused by the error in the WindowsME operating system. This error is described here (in English language only): http://support.microsoft.com/kb/283069/en-us

To fix this issue we would like to ask you that you follow all the steps mentioned below.

1. Check your Internet connection settings

• click on Start> (Settings) > Control Panel
• if there is the "Classic View" item displayed on the left side of the window, please click on it
• use double-click on the "Network connections" icon
• use right-click on your Internet connection
• choose the "Properties" option in the menu
• find the "Internet Protocol (TCP/IP)" item on the "General" tab, mark it and click on the "Properties" button
• please check (and modify if necessary) the settings of IP address and DNS servers according to your Internet Provider settings or choose the "Obtain DNS server address automatically" option
• confirm the settings by clicking on the "OK" button
• close the window

2. Please flush the DNS Resolver Cache

• click on the Start > Run...
• type "cmd" (without quotation marks) and click on the "OK" button
• then please type "ipconfig /flushdns" (without quotation marks) and press the <Enter> key
• there should be the "Successfully flushed the DNS Resolver Cache" message displayed
• close the window now please

3. Try to update AVG now

• open AVG Control Center
• click on the "Check for update" button
• update your AVG

In case that this issue still persists, we would like to ask you to send an email directly from the AVG program to AVG Technologies' Technical Support this way:

• Run AVG program -> "Information" menu
• Choose the "Technical Support by E-mail Ctrl+B" option.
• In the window which occurs please do not enter any service code and continue by clicking "Next" button.
• Fill in your e-mail address and problem description (please mention also that the FAQ 751 did not solve this issue). Click on the "Next" button. Then the required information and files from your system will be gathered.
• Click on the "Send" button.

Thank you for your cooperation.

If you are using a proxy server in your network, you have to define it in AVG Update Manager:

• run AVG Control Center (by double-clicking the AVG icon in systray)
• right-click the Update Manager component and choose the Settings option
• press the Proxy tab
• enter correct proxy server (DNS name or IP address) and port number (you can get this information from your network administrator). If the proxy server requires the authentication, enter correctly also username and password

You can check if you are using proxy this way:

• click on the Start -> Settings -> Control Panel
• please find and open "Internet Options"
• then please switch to the "Connections" tab
• click on the "LAN Settings..." button
• the information about the proxy is displayed in this window

In case you have changed Dial-Up connection to Broadband, it is required to change also the AVG configuration to be able to update.

You can set this the following way:
- open AVG Control Center
- right-click the Update Manager component > Settings
- on the tab "Dial-Up" untick the very first option "Use Dial-Up connections"
- confirm settings with OK 

You should be able to perform an update using your new Internet connection now.

Also, please note that it is needed to change the configuration of the Personal e-mail scanner as well (if you use it to scan e-mails) in this case as well.

Please do the following:

- open AVG Control Center

- double-click the E-mail Scanner component

- Select the "Personal e-mail scanner" in the Installed Plugins section (it is also a simple check - it is not used on your computer if it is not listed here)

- click on the Properties button 

- click on the Edit button next to the Network Connection information and change it to your currect connection
- confirm settings with OK 

Warning: In case the new (broadband) connection is done using DSL modem, which is connected via USB interface directly to your computer, it is needed to keep the original dial-up settings, with connection profile obtained from the connection settings in your operating system.

In case of any issue or  question please feel free to contact our technical support.

Most of today's viruses (Trojan horses, I-Worms, Worms, etc) create their own files which contain nothing but a body of the virus. In such cases the only way to remove the infection is to delete the infected file. When you moved the file to the AVG Virus Vault it was deleted from its original location, coded, and then saved in a non-executable file in a hidden folder. Your PC is no longer infected then.
If you are not missing any data file and your applications are running, then you can delete these vaulted files from the AVG Virus Vault program.

You can do it selectively from AVG Virus Vault program -> select files -> delete. Or you can delete all AVG Virus Vault contents in one go: - Open the AVG Control Center program -> right click on "AVG Virus Vault" tab -> choose "Empty vault".

Note that files removed from your e-mails are also moved to the AVG Virus Vault. If you do not have a content filter set, then these files are infected and can be removed, as shown above. If you have set a content filter, then you should decide what to do with the vaulted files.
If you want, you can set automatic actions in the AVG Virus Vault. Please open the AVG Virus Vault program -> "Service" menu -> "Program setting". Here you can set any required automatic actions.

VCLEANER.EXE can be used for removing some specific viruses and their variants. Full list of infections the VCleaner can heal is available in the download section.

  

Use:

Download the vcleaner.exe and run it on the infected computer.
Note: Some viruses can stop the action during the removing process. In this case rename the vcleaner.exe to some different exe file (e.g. something.exe). Restart your computer in Safe mode (recommended) and run the remover on the infected computer.
Other removal tools are available on web page Downloads-Utilities.

• Please check the Virus Encyclopedia web page and search for the exact name of virus mentioned in the test result.
• If you are not successful, please contact the technical support at support@avg.com and also send us an export of the latest test result:
  

Please run AVG program (basic or advanced interface) and choose Test Results from Results menu (you can also use F6 key to get the same). Now you can see the list of finished tests, double click the latest one (by date) and you will get the full list of detected viruses (if there were any), including the path, the name and status of infected object. When it is opened, go back to main AVG program screen -> Program menu -> Export... item (or you can user Ctrl+S shortcut to get Save as... option). Please send us this file for further analysis.

Please try to update your AVG Anti-Virus system and run the AVG Complete Test again. If the file is not detected and you are still in doubt, please put the file into password protected archive (using WinZip, WinRar, PowerArchiver etc.), and send this archive to our e-mail address virus@avg.com. In the body of the message, please describe why are you sending the file and include the password for the archive.

Tracking cookies are not viruses or malicious code. Cookies are only text files and therefore cannot be dangerous to your computer.

The main purpose of cookies is to identify users and possibly prepare customized web pages for them. When you enter a web site using cookies, you may be asked to fill in a form providing such information as your name and interests. This information is sent to your web browser as a cookie file. The next time you go to the same web site, your browser will send the cookie to the web server. The server can use this information to present you with custom web pages.

If you don’t want to use cookies you can check the settings of Internet Explorer browser to accept/deny the cookie file. More information can be found at:
http://www.microsoft.com/info/cookies.mspx
question " If You Want to Control Which Cookies You Accept"

If you are using a Mozilla Firefox browser, you can find more information at:
http://mozilla.gunnars.net/firefox_help_firefox_cookie_tutorial.html

More information about cookie files can be found at:
http://en.wikipedia.org/wiki/HTTP_cookie

You can also set AVG to not detect cookies on your computer:

1. Resident Shield settings
- open AVG Control Center
- double-click on the AVG Resident Shield component
- unmark the "Scan cookies" option

2. AVG test settings
* please note, that you should set it separately for every AVG test that you use:
- open AVG Test Center in Advanced Interface
- open menu Tests-Test Manager
- choose test - and use "Edit" button
- on tab "Scan Details" you can disable the detection of cookies

Firewall Configuration Wizard launches automatically right after the AVG 8.0 Anti-Virus plus Firewall or AVG 8.0 Internet Security installation. Though you can configure the component’s parameters later on, it is recommended that you take the wizard’s tour to ensure the Firewall works properly.

Note: Firewall Configuration Wizard can also be called directly from the Firewall interface by pressing the Configuration wizard button.

Step 1)
In first dialog, the Firewall Configuration Wizard asks how your computer is connected to the Internet. For instance, your notebook, that connects to the Internet from many different locations (airports, hotel rooms, etc.) requires security rules that are stricter than those of a computer in a domain (company network, etc.). Based on the selected connection type the Firewall default rules will be defined with a different security level.

You have four options to select from:

• Standalone computer
• Computer in domain (company network)
• Computer on the move (typically a notebook)
• Small home or office network

In this dialog please choose the connection type(s), that suit your normal computer usage. You can tick more than one choice that corresponds to your current usage.
Confirm your selection by pressing the Next button and proceed to the next dialog.

Step 2)
To set the initial Firewall configuration it is necessary to scan your computer and define all applications and system services that need to communicate over the network. Initial Firewall rules should be created for all those applications and services.

Note: The wizard detects all generally known applications communicating over the network, and defines rules for these applications. However, it will not detect all such applications.

Within the Scan for Internet applications dialog you have to decide whether you want to run:

• Quick search - text this option is only active if you have configured the Firewall previously, and only applications that are currently saved within the existing Firewall configuration will be searched for.
• Complete scan - scan all local hard drives of your computer
• Common directories - (by default) scan program and Windows directories only, scanning time is significantly shorter
• Selected areas scan - specify selected hard drives to be scanned

Step 3)
The Select current profile dialog informs you about the Firewall configuration set up in the previous dialogs.
Before closing the Firewall Configuration Wizard it is necessary that you select a profile you want to use on your computer. You can choose from up to four options (standalone computer, computer in domain, computer on the move and small home or office network) based on the connection parameters you have specified in the first dialog (Network Connection Options) of this wizard. You can then later on switch between the pre-defined Firewall profiles according to the current state of your computer.

Step 4)
The Configuration Review dialog closes the Firewall Configuration Wizard. Press the Finish button to finalize the Firewall's initial settings. If you would like to see a review of set up parameters, or to continue with the detailed configuration of the Firewall component press the Open review button to switch to the Firewall Settings editing interface. (recommanded only for experienced users)

The AVG Firewall confirmation dialog is displayed when you need to decide whether you wish to allow or block network communication for certain application. The dialog is displayed because this application does not have defined rule that would specify an appropriate action.

The dialog has the following options:

• Allow for all - the communication for this application will be allowed for all networks (the whole Internet)
• Allow for safe - the communication will be allowed only for networks and/or adapters, which are marked as safe (Tools -> Firewall configuration -> profile name -> Defined adapters (networks)
• Block - the communication is blocked, which may restrict the application's functionality, or disable it altogether
• Save my answer as a permanent rule, and do not ask me next time - AVG Firewall saves the selected action for the application into its configuration
• Show details - displays information about the communication that induced the Firewall dialog
  

Since AVG Firewall can become inactive due to several reasons, we recommend to proceed as follows to address the most common causes and fix the problem:

1. Run AVG Firewall configuration wizard
   
   • Open AVG by double-click on its icon on Desktop or in system tray -> double-click on Firewall -> click button Configuration wizard.
   • Follow the wizard to create new configuration of AVG Firewall.
   • If the problem persists, please go to the next step.
2. Re-initialize AVG Firewall component in Windows
   
   • Open menu Start -> (Settings) -> Control Panel.
   • Double-click on Network connections.
   • Right-click on Local are connections -> select Properties.
   • Under This connection uses the following items un-tick AVG network filter driver.
   • Click OK to store the changes.
   • Once more right-click on Local are connections -> select Properties.
   • Tick the AVG network filter driver and click OK.
   • Restart your computer.
   • If the problem persists, please go to the next step.
3. Repair AVG instalaltion
   
   • Download the latest AVG installation package.
   • Run the file and select Repair installation.
   • More complete steps are available in FAQ topic 948.

You need to enable Microsoft file sharing and printing in the system services. Please proceed as follows: 

• Open AVG User Interface.
• Choose the Firewall settings option from the Tools menu.
• Select Profiles -> your default profile (e.g. Standalone computer) -> System services.
• Choose the Microsoft file sharing and printing service.
• Switch the System rule details from Block to Allow for all.
• Confirm changes by clicking on the OK button.

 

If the PC is connected directly to the Internet, please restrict this rule to only safe networks. Such network should be created this way:

• Open AVG User Interface.
• Choose the Firewall settings option from the Tools menu.
• Select Profiles -> your default profile (e.g. Standalone computer) -> Defined networks.
• Click on the Add network button.
• Type a brief name of your new network (e.g. Local network).
• Tick in the Network is safe option.
• Click on the Add IP button.
• Please specify the network range and click on the OK button.
• Open the Microsoft file sharing and printing service again and switch the System rule details to Allow for safe.

 

Note: By default Microsoft file sharing and printing service is enabled only for safe networks in the Small home or office networks profile. When using this profile please create a new safe network using the steps above.

 

If you encounter any further issues with enabling of Microsoft file sharing and printing service, please contact our AVG Technical support team.

The Profiles, Area Detection and Automatic Profile Switch are closely related features of AVG Firewall. This FAQ topic describes what they are and how they work, allowing you to configure AVG Firewall exactly according to your needs.

1. What is the Profile?

Profile in AVG Firewall is a complete set of Firewall configuration. If you have multiple profiles in your AVG Firewall, then each profile contains its own configuration of:

• adapters
• networks
• safe networks/adapters
  
• application rules
• system rules
• services
• logging options

The result of this is the possibility to set up multiple different AVG Firewall configurations and use them in the networks you are connecting to, based on your security requirements.

2. What is the Area Detection?

Area Detection is an ability of AVG Firewall to distinguish to which network is the computer currently connected. The detection is independent on the used adapter, network configuration and network type. If you connect a laptop with installed AVG Firewall to one Wi-Fi network, you will receive an Area Detection dialogue where you can assign which profile you wish to use. Upon connection to another Wi-Fi network, the Area Detection dialogue will be displayed again, even if the network configuration is exactly the same and the only difference is in the Wi-Fi router/hotspot.

This function allows you to achieve custom configuration for every single network you are connecting to.

3. What is the Automatic Profile Switch?

By combining the Profiles with the Area Detection, we are able to automatically assign any profile to any network. Each profile contains its own configuration, each network is recognized as a new area.

Example:

When you connect your computer/laptop to company network, the Area Detection dialogue is displayed. You decide to use profile "Computer in domain", since the network is protected by gateway and other internal security measures. Then you decide to connect to the company network using Wi-Fi. Again, Area Detection is displayed and "Computer in domain" is the best choice.

Then you take your laptop and go to a coffee place with public Wi-Fi hotspot. New area is detected again, and you select profile "Computer on the move" to block all unwanted traffic (e.g. file sharing). This area is recognized, even though you are using the same Wi-Fi adapter, and the network configuration (IP, Gateway, etc.) is identical to that at work.

FInally, you connect at home using cable. Once again is the area detected, and you select profile "Standalone computer".

Once you connect to these networks for the second time, the desired profile will be selected automatically based on your previous choice.

Each of the profiles used in this example has different settings for applications (e.g. Skype, FTP Server, ICQ, Internet browser), system rules (file sharing, RDP, RPC, etc.) and all other options, so for every single network you connect to, required security level is always maintained.

If you want to protect your home or small office select one of these AVG 8.0 products:

AVG Internet Security- this product includes anti-virus, anti-spyware, anti-spam, anti-rootkit, firewall, LinkScanner & Web Shield protection protection

AVG Anti-Virus plus Firewall- this product includes anti-virus, anti-spyware, firewall , anti-rootkit, LinkScanner & Web Shield protection.

AVG Anti-Virus  - this product includes antivirus, anti-spyware, anti-rootkit, LinkScanner & Web Shield protection.

AVG Anti-Virus for Linux/FreeBSD - protection against viruses, worms and trojans for Linux and FreeBSD workstations.

 

All of these products are available in 1, 2, 3, 5 or 10 license packs.

To protect workstations and file server(s) with maximum virus protection and product customization, select one of the network editions.

We can offer you these AVG 8.0 products:

AVG Internet Security Network Edition which includes anti-virus, anti-spyware, firewall, anti-rootkit, anti-spam, Web Shield & Link Scanner protection.

AVG Anti-Virus Network Edition which includes anti-virus, anti-spyware, firewall, anti-rootkit, Web Shield & Link Scanner protection

 

If you need also email server protection, click here

 

All these editions include remote administration of all features. To learn more about AVG central management (AVG Admin) click here

The price of the network editions is determined by the total number of workstations and server(s) combined. Configurations from 2  to 200 licenses are available for purchase online.

Your Back-up CD would have been produced and mailed within 24 hours after payment was received. Shipment by mail can take 5 to 10 business days within the EU and the USA, and 10 to 25 business days to other countries/regions.
If you did not receive your Back-up CD within the above mentioned delivery time, please note that the delay could be caused by an incorrect shipping address or another issue that can be easily addressed.

To solve your problem as quickly as possible, we recommend that you contact Digital River GmbH (Element5) - our e-commerce provider directly:

Email address: support-eng@element5.com

•  Customer Service USA
(Language: English)
Phone:      +1 952 646-5022  (for calls from outside the U.S.)
or       +1 800 406 4966  (for calls from inside the U.S.)

•  Customer Service Germany
(Languages: German/English/French/Italian/Spanish/Portuguese)
Phone:     +49 221 31088-30

The Element 5 customer support staff will be pleased to help you. With them, you will be able to check the shipping address as well as other details of your order.

If you experience any problem do not hesitate to contact AVG Customer Services.

See our list of operating systems and programs that AVG products are compatible with.

Note that AVG 8.0 is not compatible with the operating systems MS Windows 98 / ME / NT / NT Server 4.0 and these platforms will be supported only till the end of the year 2008!

AVG Technologies reserves the right to discontinue the support provided that AVG Technologies informs thereof 15 days prior to the effective date on its website.

All AVG commercial editions have many user benefits in comparison to the AVG Free Edition.

• 1 or 2-YEAR license includes virus database and program updates within the license period.
• FREE, 24/7 e-mail access to AVG Technologies professional TECHNICAL SUPPORT with expert consultation and industry-leading rapid response time.
• Access to reliable worldwide HIGH-SPEED "Akamai" SERVER network  for downloading update files.
• AVG UPDATE BULLETIN - e-mail information concerning the availability of new updates, current virus outbreaks, and other important news.
• More options for configuring multiple program and test settings (many more configuration options can be adjusted according to user needs and preferences).
• Multiple languages. Note that all languages are included in one multi-lingual product (no need to buy a specific language version).
• Compatibility with Windows 64-bit edition.
• Remote and central administration of all AVG components for the Network environment.

Please note that the AVG Free Edition has the following limitations:

• AVG Free Edition has no technical support!
• AVG Free Edition cannot be installed on server operating systems (such as Windows Server 2003).
• It is prohibited to install and use AVG Free Edition  in a commercial or network environment.
• AVG Free Edition is not compatible with Windows 64-bit editions.
• AVG Free Edition does NOT include a firewall and anti-spam protection.
• Scheduling options in the AVG Free Edition are very limited (only one scheduled update per day, one scheduled scan per day etc.).
• AVG Free Edition does not have guaranteed access to high-speed servers for downloading updates and program upgrades.
• AVG Free Edition does not offer advanced testing options, such as password-protected archives reporting, adjustment of scan process priority and many others.

If you are looking for a complete solution, we suggest you select AVG Internet Security. This edition includes antivirus, firewall, anti-spyware, anti-rootkit as well as anti-spam components and is available in license packages for 1, 2, 3, 5 or 10 computers. A two years license for one computer costs only 79.99 USD.