FAQ

If you are using a POP3/SMTP based e-mail client and there is a problem with e-mail delivering, or you need to disable the Personal E-mail Scanner for any another reason, follow these steps:

• open AVG - menu Tools - Advanced Settings
• navigate to E-mail Scanner - Servers
• POP3 - AutoPOP3
  - disable the option "Activate this server and use it for receiving e-mail"
• SMTP - AutoSMTP
  - disable the option "Activate this server and use it for sending e-mail"

This way, incomming and outgoing messages will not be scanned any more. If you wish to enable the e-mail checking again, please enable the "Activate this server.." option for the required server (POP3 for incomming, and SMTP for outgoing e-mails).

In some unique cases you have to create the incoming/outgoing servers in the AVG E-mail Scanner manually. The typical case is when you are using secure communication (SSL). In this case you have to change the AVG E-mail Scanner configuration this way:

• open AVG - menu Tools - Advanced Settings - E-mail Scanner - Servers
• go to POP3 - AutoPOP3, and edit this server:
• Type of login: Fixed host; fill in your POP3 server and port (e.g. pop3.mymail.com:995)
  
• Local port: 5100
• Connection: SSL Default (or SSL, based on your e-mail provider)
• make sure that the server is activated
• now go to SMTP - AutoSMTP, and edit the server:
• Relay Host: Fixed host; fill in your SMTP server and port (e.g. smtp.mymail.com:465)
• Local port: 5200
• Connection: SSL Default (or SSL, based on your e-mail provider)
• make sure that the server is activated

This way, the AVG E-mail Scanner is set up to communicate with your e-mail server using SSL encryption. Now, please configure your e-mail client so that it connects to the AVG E-mail Scanner instead of the actual e-mail server. The servers configuration will be:

• POP3
• server: 127.0.0.1
• port: 5100
• user name / password: same as before (i.e. your e-mail username and password)
• encryption: NONE (SSL disabled)
• SMTP
• server: 127.0.0.1
• port: 5200
• authentication: same as before
• user name / password: same as before (if required)
• encryption: NONE (SSL disabled)

If you have problems creating the manual servers, please contact our technical support.

The Personal E-mail Scanner is a plug-in which scans incoming/outgoing e-mails automatically. You can use it with E-mail clients that do not have their own plug-in in AVG. So you can use it for example with Outlook Express, Mozilla, Incredimail, etc. If you have chosen the Personal E-mail Scanner to install during the AVG installation, there are automatic servers created for e-mail control - one for checking incoming e-mails and the second one for checking outgoing e-mails. Using these two servers e-mails are automatically checked on ports 110 and 25 (standard ports for sending/receiving e-mails).

If you are using other than standard ports (110 and 25) in your e-mail client , you need to configure AVG Personal E-mail scanner as described here.

Personal E-mail Scanner works as an interface between e-mail client and e-mail servers on the Internet.

• Incoming mail:
  E-mail client sends request to Personal E-mail Scanner to get mail, it receives message from the server, tests it for viruses, removes infected attachments and adds certification. Then the message is passed to the e-mail client.
• Outgoing mail:
  Message is sent from e-mail client to Personal E-mail Scanner; it tests the message and its attachments for viruses and then sends the message to the SMTP server.

Note: Scanning of outgoing e-mails is disabled by default. An infected file cannot be sent in an e-mail (from this computer), as it would be automatically blocked by the Resident Shield.
The scanning of outgoing e-mail can be enabled in Personal E-mail Scanner settings.

To set up AVG protection for e-mails on your Gmail account, please follow these steps:

• open AVG - menu Tools - Advanced Settings - E-mail Scanner - Servers
• go to POP3 - AutoPOP3, and edit this server:
• Type of login: Fixed host; fill in your POP3 server and port (pop.gmail.com:995)
  
• Local port: 5100
• Connection: SSL (or SSL Default based on your e-mail services provider)
  
• make sure that the server is activated
• now go to SMTP - AutoSMTP, and edit the server:
• Type of login: Fixed host; fill in your SMTP server and port (smtp.gmail.com:465)
• Local port: 5200
• Connection: SSL (or SSL Default based on your e-mail services provider)
  
• make sure that the server is activated

This way, the AVG E-mail Scanner is set up to communicate with the GMAIL server using SSL encryption. Now, please configure your e-mail client so that it connects to the AVG e-mail scanner instead of the actual e-mail server. The servers configuration will be:

• POP3
• server: 127.0.0.1
• port: 5100
• user name / password: same as before (i.e. your e-mail username and password)
• encryption: NONE (SSL disabled)
• SMTP
• server: 127.0.0.1
• port: 5200
• authentication: yes
• user name / password: same as before
• encryption: NONE (SSL disabled)

If you have problems creating the manual servers or retrieving your e-mails from Gmail account with this configuration, please contact our technical support.